WPNC recently rolled out a comprehensive new campaign, A Memory Everlasting, for Surrey-based Princess Alice Hospice.
The initiative is ongoing and is based on the hospice’s research, which revealed a growing need for its services. This will only increase as the local population ages and will need to be supported by even greater donations.
Gail says: “We took a holistic view and looked at all the audiences the hospice interacts with: patients, families, donors, shop supporters and volunteers. Everyone should be a hospice ambassador.”
The campaign creative links directly back to the hospice, based around the silver birch which adorn its garden. “Our strategy is to sow the seeds of legacy to many and cultivate the small but important group of people who respond,” adds Gail.
Nigel Seymour, director of fundraising, marketing and communications at Princess Alice, comments: “Legacy giving is fundamental. It’s 37% of our overall income and the largest revenue stream, equating to £3.2m annually.
“It’s vital that everyone across the business understands what we’re trying to achieve and how they can help us reach as many people as possible with this campaign,” Nigel continues. “The whole organisation, from the board down, believes in this as a long-term programme to protect the future, rather than a short-term investment.”
A traditional approach of direct mail to Princess Alice’s warm audience has been fused with other activity including a retail strategy and face-to-face events explaining the value of legacy. Nigel adds: “Our first event was well received. People wanted to find out more and we had some pledges on the day.
“Our 47 high-street stores are a key focus, too. Some 8,000 people cross our thresholds each week, so we need our volunteers and store staff engaged and talking about legacies in a way that allows the wider fundraising team to continue the conversation with supporters.”
Nigel believes the campaign’s real value will be witnessed between five to ten years from now when legacy income picks up significantly.
Where once legacy departments were left relatively unattended and underfunded, Gail believes their time has come. “There’s been a certain complacency about legacies across the charity sector which can’t go on. It’s a gift for the whole charity, so it’s vital to develop a message that everyone in the organisation can get behind.”
Nigel agrees: “There’s a huge opportunity for all hospices to work together to consider and promote the value of legacy to our sector. It’s the primary income source for 99% of hospices. We joined Remember A Charity, and I’d encourage other hospices to do the same. It’s a great chance to collaborate for a small investment that will make a lasting difference.”